Privacy policy
re-wrap association CIC | Registered in England and Wales | Company number 04994892 | VAT number 832844421
Registered address: 2 Lake End Court, Taplow Road, Taplow, Maidenhead, Berkshire SL6 0JQ
This privacy policy applies between you, the user of this website, and re-wrap association CIC, the owner and provider of this website. re-wrap takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and our business relationship with you.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions.
Definitions and interpretation
In this privacy policy, the following definitions are used:
Data — collectively all information that you submit to re-wrap via the website or otherwise in connection with your business relationship with us, including personal data as defined under applicable data protection law.
Data protection laws — any applicable law relating to the processing of personal data, including the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
re-wrap, us, or we — re-wrap association CIC, a company incorporated in England and Wales with registered number 04994892, whose registered address is 2 Lake End Court, Taplow Road, Taplow, Maidenhead, Berkshire SL6 0JQ, operating the website www.re-wrap.com.
User or you — any third party that accesses the website and is not employed by or engaged as a contractor by re-wrap and accessing the website in connection with that employment or engagement.
Website — The website at www.re-wrap.com and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Unless the context requires otherwise: the singular includes the plural and vice versa; references to statutory provisions include any modification or amendment; headings do not form part of this policy.
Scope of this privacy policy
This privacy policy applies to the actions of re-wrap and users with respect to this website and our business relationships. It does not extend to any third-party websites that can be accessed from this website.
For the purposes of applicable data protection laws, re-wrap association CIC is the data controller. This means re-wrap determines the purposes for which, and the manner in which, your data is processed.
Data collected
We may collect the following personal data from you
a. name and job title
b. contact information such as email address and
telephone number
c. IP address (automatically collected)
d. website usage data (automatically collected and anonymised)
e. the content of any message or enquiry you send us
How we collect data
We collect data in the following ways:
a. data given to us by you — for example when you contact us through the website, by email, telephone, or post, or when you enter into a business relationship with us
b. data collected automatically — when you access the website we automatically collect certain information about your visit, including your IP address, the date and time of access, and how you nteract with the website content
Our use of data
We use the data we collect for the following purposes:
a. responding to enquiries submitted through our website or by email
b. managing orders, correspondence, and our ongoing business relationship with you
c. internal record keeping and improving our products and services
d. complying with our legal and regulatory obligations
We rely on the following legal bases for processing your data:
a. Legitimate interests — for managing business relationships, responding to enquiries, and website analytics, where our interests are not overridden by your rights
b. Performance of a contract — where
processing is necessary to fulfil an order or manage a business relationship
c. Legal obligation — where we are required to process data to comply with applicable law
d. Consent — where you have given us explicit consent, for example in relation to certain cookies or marketing communications
Who we share data with
We may share your data with the following:
a. our employees, agents, and professional advisors — in order to manage enquiries and fulfil orders
b. Sanmaan Exports Ltd. — we share order data with our Indian supply partner. We have an International Data Transfer Agreement (IDTA) in place to ensure data safeguarding. A copy is available on request at info@re-wrap.com
c. Technology and software providers — we use third-party systems including an ERP system (Odoo), accounting software (Xero), and our website platform and analytics provider. These providers act as data processors and are required to handle your data securely and in accordance with applicable law
d. Legal and regulatory bodies — where required by law or necessary to protect our legal rights
Keeping data secure
We use appropriate technical and organisational measures to safeguard your data, including:
a. access to personal data within our systems is limited and controlled
b. we have reasonable physical, electronic, and administrative measures in place to protect the information we collect
c. transmission via the internet is not completely secure and we cannot guarantee the security of data sent to us electronically — if you suspect any misuse or unauthorised access, please contact us immediately at info@re-wrap.com
Data retention
We retain personal data only for as long as necessary for the purposes set out in this policy or as required by law:
a. business customer and supplier contact data — for the duration of the relationship and six years thereafter
b. website enquiry data — twelve months from
receipt, unless a business relationship develops
c. website analytics data — as set by our analytics provider, reviewed annually
d. even if we delete your data, it may persist on backup or archival media for legal, tax, or regulatory purposes
Your rights
You have the following rights in relation to your data:
a. Right to access — the right to request copies of the information we hold about you. We will not charge you for this unless your request is manifestly unfounded or excessive.
b. Right to rectification — the right to have your data corrected if it is inaccurate or incomplete
c. Right to erasure — the right to request that we delete or remove your data from our systems
d. Right to restrict processing — the right to ask
us to limit the way in which we use your data
e. Right to data portability — the right to request
that we move, copy, or transfer your data
f. Right to object — the right to object to our use of your data, including where we use it for our legitimate interests
To exercise any of these rights, please contact us at info@re-wrap.com. We will respond within one month at no charge.
It is important that the data we hold about you is accurate. Please keep us informed if your data changes.
Transfers outside the UK
Some personal data may be transferred to or accessible from countries outside the United
Kingdom, including:
a. India — we share order data with Sanmaan Exports Ltd. We have an International Data Transfer Agreement (IDTA) in place. A copy is available at info@re-wrap.com.
b. Via our software providers — Xero, Odoo, and our website and analytics providers may process or store data outside the UK. We ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms recognised under UK GDPR.
We will only transfer data outside the UK where the transfer complies with data protection legislation and adequate safeguards are in place.
Data protection complaints
If you have a concern about the way we handle your personal data, please contact us at info@re-wrap.com. We will acknowledge your complaint within 5 working days and provide a full response within 30 calendar days. Where a complaint is particularly complex, we may require additional time and will inform you within the 30-day period.
If you remain dissatisfied after receiving our response, you have the right to refer your complaint to the Information Commissioner's Office (ICO):
Website:
ico.org.uk/make-a-complaint
Telephone: 0303
123 1113
Post:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Links to other websites
This website may provide links to other websites from time to time. We have no control over such websites and this privacy policy does not extend to your use of them. We advise you to read the privacy policy of any website you visit.
Changes of business ownership and control
re-wrap may from time to time expand or reduce its business, which may involve the sale or transfer of control of all or part of re-wrap. Where data is relevant to any part of the business so transferred, it will be transferred accordingly and the new owner will be permitted to use it for the purposes for which it was originally supplied, in accordance with this policy.
General
This policy will be governed by and interpreted according to the law of England and Wales. All
disputes arising under this policy will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
re-wrap reserves the right to change this privacy policy as necessary from time to time or as required by law. Any changes will be posted on the website immediately. This policy was last updated in June 2026.
You may contact
re-wrap by email at info@re-wrap.com or by telephone at +44 (0)203 978 4688.